VAT AND CUSTOMS PAYMENTS

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All our prices are shown inclusive of UK VAT at 20%. VAT is due on all sales to private individuals where the product will be taken to or delivered to an address in the EU under UK & EU VAT Law. UK VAT isn't charged where the goods are exported, and the export is evidenced, to a destination outside the EU.

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Products delivered to destinations outside of the EU may be subject to fees, taxes, levies or other charges imposed by local legislation. The customer may be required to pay additional charges, including import tax, formal customs entry, taxes, levies and other charges.  This means you will pay 20% less than our advertised web price but will be responsible for any additional local charges or taxes. 

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In the USA and Canada, customers are sent a pre-delivery duty payment request, but in all other countries are required to pay local duties upon receipt of the order. If you're ordering goods to be delivered to someone else, please make sure they are aware they'll be responsible for these additional charges.

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Unfortunately we have no control over these charges, we apologise for being unable to offer any assistance on these processes. We recommend you check the import charges applicable in any non-EU country before ordering from us to be delivered there.

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Delivery

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To avoid disappointed we would always recommend that you contact us before purchasing your products just to check that we can deliver to your area as there are restrictions on some products for some international destinations. This also allows us to get the most up-to-date cost of delivery to ensure you're paying the lowest possible price.  There are various shipping options. Radiators and Baths can be sent sea freight to your local port, sea freight to your door or air freight.  Smaller items are sent by courier. Express delivery is available however it can cost! If you have any more questions drop us an email by clicking below.